Trust & Safety
At Haven Practice Solutions, we're committed to creating a secure, trustworthy marketplace where mental health professionals can confidently connect and grow their practices.
Our Verification Process
Every member of our community goes through a thorough verification process.
All users must verify their identity through:
- Email verification upon registration
- Phone number confirmation
- Profile photo requirement
Therapists must provide proof of:
- Active state licensure (LPC, LCSW, LMFT, etc.)
- Professional liability insurance
- NPI number verification
Hosts must demonstrate:
- Proof of ownership or lease authorization
- Current photos of the space
- HIPAA-compliant environment confirmation
All members agree to:
- Code of professional conduct
- Respectful communication guidelines
- Honest representation of services
Platform Safety Features
Built-in protections to keep our community safe.
Secure Document Vault
Your professional documents are encrypted using bank-level AES-256 encryption. Only you control who can view your credentials, and you can revoke access at any time.
Protected Payments
All financial transactions are processed through Stripe with PCI-DSS compliance. We never store your full payment details on our servers.
Privacy Controls
Control your visibility settings, choose what information appears on your profile, and manage who can contact you. Your personal information is never sold or shared.
In-Platform Messaging
All initial communications happen through our secure messaging system, protecting your personal contact information until you're ready to share it.
Dispute Resolution
Fair processes to resolve any issues that may arise.
Report the Issue
Submit a detailed report through our support system with relevant documentation.
Investigation
Our team reviews all evidence and contacts both parties within 48 hours.
Resolution
We work toward a fair outcome, including mediation or refunds when appropriate.
Our Commitment to Fairness
We take all disputes seriously and aim to resolve them impartially. Our moderation team has experience in mental health practice operations and understands the unique needs of our community. Repeated violations may result in account suspension or removal.
Community Guidelines
Standards that keep our community professional and welcoming.
Maintain the same level of professionalism you would in any clinical setting. Respond to inquiries promptly and honor your commitments.
Accurately represent your credentials, spaces, and availability. Misleading information undermines trust and may result in removal.
Treat all community members with dignity. Discrimination, harassment, or unprofessional behavior will not be tolerated.
If you encounter suspicious activity or policy violations, report them immediately. Your reports help keep everyone safe.
Need Help?
Our support team is here to assist you with any safety concerns or questions.
Email Support
[email protected]We respond to all inquiries within 24-48 business hours.