Haven Practice Solutions Privacy Policy

This Privacy Policy explains how Haven Practice Solutions, LLC, a Georgia limited liability company ("Haven," "we," "us," "our") collects, uses, shares, and protects personal information when you use our Platform.

By using the Platform, you consent to the practices described below.

1. Information We Collect

1.1 Information You Provide

We collect information you provide, including:

• Name
• Email address
• Phone number if submitted
• Business name and practice details
• Location information such as city and address for listings
• Profile preferences and account settings
• Messages sent through the platform
• Listing content such as photos, amenities, pricing, and requirements
• Applications you submit for space rentals
• Other information you voluntarily provide

1.2 Documents You Upload

If you use the documents vault, we may collect and store documents such as:

• Professional license
• Business license
• Professional liability insurance
• General liability insurance
• Government identification
• Certifications or related documents

You are responsible for ensuring your documents are accurate and current.

1.3 Automatically Collected Information

We may automatically collect:

• Device type
• Browser type
• IP address
• Usage behavior such as page views and actions
• Cookies and similar tracking tools
• Approximate location derived from IP

1.4 Third Party Login Information

If you sign in using Google, we may receive limited information such as your name and email address depending on the permissions you grant.

2. How We Use Your Information

We use your information to:

• Create and manage accounts
• Verify email authentication
• Display listings and profiles
• Provide map based search functionality
• Process applications and connect Hosts and Seekers
• Enable messaging and platform communication
• Improve and optimize platform performance
• Provide customer support
• Prevent fraud and enforce platform safety
• Send platform updates and administrative messages
• Send marketing communications and service promotions
• Provide relevant recommendations and content

3. Communication Consent and Automatic Opt In

By creating an account and using the Platform, you agree that you are automatically opted in to receive communications from Haven.

These communications may include:

• Emails
• Notifications within the Platform
• SMS text messages if provided and enabled

You may unsubscribe from marketing emails using the unsubscribe link where available. Certain essential messages may still be sent, such as security alerts, verification emails, account changes, and transactional notices.

4. How We Share Your Information

We do not sell your personal information in the traditional sense. We may share information in the following ways:

4.1 With Other Users

Information you choose to display may be visible to other users, including:

• Listing details such as location, photos, pricing, and amenities
• Business name and practice information
• Requirements posted by Hosts
• Messaging content you send through the Platform

4.2 With Service Providers

We may share information with vendors who help operate the Platform, including:

• Hosting and infrastructure providers
• Mapping services
• Payment processing providers
• Analytics tools
• Customer support tools
• Email and communication platforms

Service providers are authorized to access information only as needed to provide services to Haven.

4.3 With Trusted Partners

We may share limited information with trusted partners who may contact you about relevant products, services, or opportunities.

By creating an account and using the Platform, you agree that:

• Haven trusted partners may contact you
• You are automatically opted in to partner communications as part of your Platform membership and use

Trusted partners may include professional service providers and organizations that support therapy practices, including practice tools, billing support, continuing education, staffing resources, and related services.

4.4 Legal and Safety Requirements

We may share information if required to:

• Comply with legal obligations
• Respond to lawful requests or court orders
• Protect the safety and rights of Haven and Platform users
• Investigate fraud, abuse, or security incidents

4.5 Business Transfers

If Haven is involved in a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of the transaction.

5. Cookies and Tracking Technologies

We may use cookies and similar tools to:

• Maintain login sessions
• Remember preferences
• Measure traffic and usage patterns
• Improve platform functionality
• Support marketing and advertising performance

You can disable cookies through your browser settings, but some Platform features may not function properly.

6. Data Security

We use reasonable safeguards to protect your information. However, no method of data storage or transmission is fully secure. You understand and accept that risk when using the Platform.

7. Data Retention

We retain information only as long as needed to:

• Operate the Platform
• Maintain records for business and legal purposes
• Resolve disputes
• Enforce Platform policies

You may request account deletion, subject to legal and operational limits.

8. Your Rights and Choices

Depending on where you live, you may have rights to:

• Access your information
• Correct inaccurate information
• Request deletion of information
• Opt out of marketing communications

You can manage certain preferences inside your account when available and unsubscribe from marketing emails where applicable.

9. Children's Privacy

The Platform is not intended for children under 13. We do not knowingly collect information from children under 13.

10. Third Party Links

The Platform may include links to third party websites or services. Haven is not responsible for the privacy practices or content of third parties.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. When updates occur, we will revise the effective date and last updated date. Continued use of the Platform means you accept the revised policy.

12. Contact Us

For questions or privacy related requests, contact:

[email protected]